Frequently Asked Questions
Everything you need to know about shopping with Dwyers Electrical.
What are your standard delivery times and charges?
We offer standard delivery within 3-5 working days for most items. Shipping charges are calculated at checkout based on the size of the appliance and your location. Orders over a certain value may qualify for free delivery.
Do you provide installation services for large appliances?
Yes, we offer professional installation services for many large appliances, including washing machines, dishwashers, and electric cookers. You can select this option at the checkout page for an additional fee.
What is your return policy for faulty or unwanted items?
You can return unwanted items within 14 days of receipt, provided they are in their original packaging and unused. If an item is faulty, please contact our support team immediately to arrange a repair, replacement, or refund under the manufacturer's warranty.
Can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. We also offer secure checkout options through PayPal and integrated financing plans for larger purchases.
Do all products come with a warranty?
Every electrical product sold at Dwyers Electrical comes with at least a 12-month manufacturer's warranty. Some brands offer extended warranties, which can be registered on the manufacturer's website after purchase.